Current support status
Support channel preparation: A verified Little Jet support email will be published before invitations are sent. No support address is represented as active on this local preview.
What to include
- Whether the issue affects a guardian or child screen.
- Device model, Android version and Little Jet Beta version.
- The steps immediately before the problem.
- A screenshot only if it contains no child name, conversation, address, email, phone number or other private data.
Do not send
Passwords, verification codes, API keys, payment card details, government identity documents, full child conversations or unnecessary child information.
Issue types
Technical problem
App crash, layout issue, language error, failed navigation or unexpected AI error.
Privacy request
Access, correction, consent withdrawal, export or deletion. See Data deletion.
Safety concern
Use the dedicated safety route supplied to Closed Beta testers. Little Jet is not an emergency service; immediate danger requires local emergency help or a trusted person nearby.
Response expectations
Response hours and service targets are not yet approved. The final Closed Beta invitation will state the monitored channel, hours, escalation process and what families should do outside those hours.